Privacy Policy

1. Introduction

Janta Darbar ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application.

Janta Darbar is a private citizen engagement platform developed by Croptron Tech Pvt Ltd that helps facilitate organized communication between citizens and their elected representatives through proper official channels. We are not affiliated with any government entity.

2. Information We Collect

2.1 Personal Information

• Contact Details: Name, mobile number, email address
• Location Information: District, Taluka, Village/City for constituency identification
• Identity Information: Aadhaar number, Voter ID (when voluntarily provided)
• Profile Information: Profile pictures, biographical details

2.2 Service-Related Information

• Communication Requests: Meeting requests, preferred time slots, purpose of communication
• Feedback Submissions: Complaints, feedback, requests submitted through our platform
• Communication Records: Messages, queries, and responses facilitated through the platform

2.3 Technical Information

• Device Information: Device type, operating system version, app version
• Usage Data: App features used, session duration, crash reports
• Network Information: Internet connectivity status for app functionality

2.4 Media Files

• Images: Profile pictures, document photos, supporting evidence for requests
• Videos: Video testimonials, evidence, or documentation for complaints
• Documents: Supporting documents uploaded for communication requests

3. How We Use Your Information

3.1 Primary Purposes

• Communication Facilitation: Organizing and forwarding appointment requests and communications through proper official channels
• Information Aggregation: Displaying publicly available government information from official sources
• Notifications: Sending confirmations, updates, and publicly available constituency news
• Account Management: Creating and maintaining user accounts and profiles on our private platform

3.2 Media Access Permissions

Our app requests access to your device's media files for the following specific purposes:

• Document Upload: Accessing images and videos from your device gallery to attach supporting documents for communication requests
• Profile Management: Setting profile pictures from your photo library
• Evidence Submission: Uploading photo or video evidence for feedback and communication submissions
• WebView Functionality: Enabling file upload features on embedded web forms

4. Information Sharing and Disclosure

4.1 Communication Forwarding

• Official Channels: Communications and requests forwarded through proper official channels
• Authorized Representatives: Information shared with authorized representatives when forwarding communications
• Government Departments: Referral to appropriate departments through official procedures

4.2 Legal Requirements

• Legal Compliance: When required by law, court order, or government regulations
• Public Safety: To protect rights, property, or safety of users or the public
• Legal Proceedings: In response to legal process or government investigations

4.3 No Commercial Sharing

• We do not sell, rent, or trade your personal information to third parties for commercial purposes
• We do not use your information for advertising or marketing by external companies
• We do not share your data with data brokers or marketing companies

5. Data Security and Storage

5.1 Security Measures

• Encryption: All data transmission encrypted using industry-standard protocols
• Access Controls: Limited access to authorized personnel only
• Secure Storage: Data stored on secure servers with regular security updates
• Regular Monitoring: Continuous monitoring for security threats and vulnerabilities

5.2 Data Retention

• Communication Records: Communication requests retained as per our data policy
• Personal Profiles: Account information retained while account is active
• Temporary Files: Media files and cached data automatically cleaned periodically
• Deletion Requests: Users may request data deletion subject to legal requirements

6. Your Rights and Controls

6.1 User Rights

• Access: View and verify personal information stored in your account
• Correction: Update incorrect or outdated information through app settings
• Deletion: Request removal of personal data (subject to legal retention requirements)
• Data Portability: Request copies of your data in a portable format

6.2 Privacy Controls

• Permission Management: Control media access and other permissions through device settings
• Notification Settings: Customize which notifications you receive
• Profile Visibility: Manage what information is visible to others
• Communication Preferences: Choose how you want to be contacted

7. Children's Privacy

• This app is intended for users 18 years and older
• We do not knowingly collect information from children under 18
• If a parent/guardian believes their child has provided information, please contact us immediately
• Users under 18 require parental consent for registration and use

8. Updates to This Policy

• We may update this privacy policy from time to time
• Users will be notified of significant changes through the app or email
• Continued use of the app after updates indicates acceptance of changes
• Previous versions of the policy are available upon request

9. Legal Compliance

This privacy policy complies with:

• Information Technology (IT) Act, 2000 of India
• Personal Data Protection regulations
• State government digital governance policies
• Indian Constitution privacy rights
• Google Play Store privacy policy requirements

11. Grievance Redressal

If you have any concerns about privacy or data handling:

• Contact us using the information provided above
• We will acknowledge your concern within 48 hours
• Resolution will be provided within 30 days of receiving your complaint
• If unsatisfied, you may approach relevant regulatory authorities